exploring better ways to market events & products
Are Leads And Inquiries The Same Thing?
Brian Carroll doesn’t seem to think so. He claims that only a small portion of inquiries are actually sales ready. I guess the assumption here is that true sales leads close at a higher rate and inquiries don’t.
According to him we should create a universal lead definition. Check out his post for yourself.
He encourages sales and marketing to get together and figure out the below:
1) What makes a good sales lead?
2) What information is wanted in order to qualify leads as being sales ready?
3) Delineate “sales ready” verses “nurture” lead statuses.
4) Identify key information the sales person would value in speaking with a prospect
Event marketing teams could absolutely benefit from this exercise. The majority of the leads we generate are passed to sales immediately. We may decide that this is the best strategy for us, but perhaps we can pre-qualify these leads at the acquisition stage through questions and actions. In our business we delineate inquiries as either active or passive - active because they want to hear from us directly and passive in that they grabbed a piece of content on their own and don’t require a follow up. We see results from both lead types but actives convert at a higher rate. Maybe it’s time to create a third or fourth category here. Any ideas?
| Print article | This entry was posted by Joshua Goldgar on February 18, 2011 at 2:52 pm, and is filed under Lead Generation. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site. |


about 1 year ago
How timely Josh! I was recently giving more thought to our sponsorship sales funnel, specifically how we can use standard criteria to dinstinguish between sales accepted leads, a fancier name for valid enquiries, and sales qualified leads before they are distributed, criteria like job title, purchasing history/new business, budget, fiscal calendar, company size etc. For sponsorship leads, we’re in the process of creating a score card for enquiries that will enable the sales manager to rate them and advance them into a hot lead list, a new column that houses sales qualified leads. Still this is done by the sales manager but it is a step forward in distinguising the difference between enquiries and leads. We hope to have take advantage of this sometime in the summer, woot!
about 1 year ago
hey Mel, what a great idea! i can’t wait to learn more about your score card idea. once you’ve implemented it maybe you can write a post about it.
about 1 year ago
I love it. The time has come to delineate.
If you want a lead, You’ll get a lead. The push towards a process of qualifying leads, and identifying how we can keep those leads in the funnel engaged throughout the buying cycle, no matter how long the cycle, is imminent (or in other words, upon us!)
P.S. It may require an effective sales operations effort.